Returns & Exchanges
At Shelly, we want you to be completely satisfied with your high-performance electronics. If your purchase doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Secure Packaging
Place the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it securely to the outside of your shipping box.
Inspection and Refund
Once our technicians verify the device's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing